PitStop Mobile – Privacy Policy

Your privacy matters to us. PitStop Mobile ("we," "our," or "us") is committed to protecting your personal information and ensuring transparency in how we collect, use, and safeguard your data. By using our website, scheduling a service, or communicating with us by phone, SMS, or email, you agree to this Privacy Policy.

1. Information We Collect

We collect personal information that you voluntarily provide when you:

• Schedule a service
• Contact us by phone, email, SMS, or through our website
• Submit forms or request information

The information we may collect includes:

• Personal Information: Name, phone number, email, address
• Vehicle Information: Year, make, model, mileage, service history
• Appointment Details: Preferred dates, service locations, notes
• Payment Information: Card details and billing information

Payments are processed securely by our payment provider (e.g., Stripe). We do not store full credit card numbers.

We may also automatically collect non-personal data such as IP address, browser type, and general usage data.

2. How We Use Your Information

We use your information to:

• Schedule, confirm, and complete mobile automotive services
• Communicate about upcoming appointments, changes, or updates
• Provide customer support
• Improve our website and service quality
• Send service reminders or notifications
• Meet legal, operational, and security requirements

We do not sell, trade, or rent your personal information.

3. SMS Text Messaging & Consent

By providing your mobile number, you agree to receive messages related to:

• Appointment confirmations
• Appointment reminders
• Service updates
• Customer support messages
• Notifications related to current purchases or an existing business relationship

Message & data rates may apply. Message frequency varies.

You may opt out at any time:

• Reply STOP or CANCEL to unsubscribe
• Reply HELP for assistance

To opt out of future SMS communications, reply STOP or CANCEL to any message you receive from us.

We do not use your number for affiliate marketing, loan offers, or age-restricted content.

Mobile Information Sharing: Mobile information, including phone numbers and SMS data, will not be shared with third parties for marketing purposes under any circumstances.

Messaging Terms and Conditions

• By providing your phone number and agreeing to receive texts, you consent to receive text messages from PitStop Mobile, from 801-692-3778 regarding account notification, customer care. Consent is not a condition of purchase. Message frequency varies. Message & data rates may apply. You can reply STOP to unsubscribe at any time or HELP for assistance. You can also contact us at 801-692-3778 or service@utahpitstopmobile.com. Mobile opt-in information is never shared with third parties.

SMS & Text Messaging Policy

PitStop Mobile collects mobile phone numbers for the purpose of sending the following types of text messages: appointment confirmations, appointment reminders, service updates, customer support messages, and notifications related to current purchases or an existing business relationship. Message frequency: Up to 10 messages per week, depending on service activity. Message and data rates may apply.

We do not share, sell, or transfer mobile opt-in information or phone numbers with any third parties for marketing or promotional purposes.

You may opt out at any time by replying STOP or CANCEL to any message. To receive help, reply HELP or contact us at service@utahpitstopmobile.com or (801) 692-3778.

Consent to receive SMS messages is not required to receive services from PitStop Mobile.

We use reasonable security measures to ensure customer data, including mobile phone numbers, is not accessed without authorization.

Message Flow

PitStop Mobile sends the following types of messages to customers who opt in: appointment confirmations, appointment reminders, service updates, customer support messages, and notifications related to current purchases or an existing business relationship. Message frequency: Up to 10 messages per week, depending on service activity. Msg & data rates may apply. Customers may opt out at any time by replying STOP or CANCEL and may reply HELP for assistance.

4. Sharing Your Information

We only share your information with trusted third parties when necessary to operate our business, including:

• Payment processors (e.g., Stripe)
• Scheduling or communication platforms (e.g., SMS providers)
• Website hosting or analytics services

We do not share your information with outside marketers or unrelated businesses.

Data Transfer Commitment: We do not transfer or share your information with any external organizations under any circumstances. We have strict internal controls and regular audits to ensure user data is not accessed or shared without proper authorization.

Data Sharing

• Customer data is not shared with 3rd parties for promotional or marketing purposes.
• Mobile opt-in and consent are never shared with anyone for any purpose. Any information sharing that may be mentioned elsewhere in this policy excludes mobile opt-in data.

5. How We Protect Your Information

We use industry-standard measures to protect your information from unauthorized access, alteration, or disclosure.

However, no internet-based system is 100% secure, and we cannot guarantee absolute security.

6. Your Privacy Rights

Depending on your location, you may have the right to:

• Access your personal information
• Request corrections or updates
• Request deletion of your data
• Withdraw consent for messaging
• Request a copy of the data we hold

To make a request, contact us at:

service@utahpitstopmobile.com

7. Data Retention

We retain customer and vehicle service records as reasonably necessary for:

• Providing ongoing service
• Legal compliance
• Internal business operations

You may request deletion at any time unless retention is required by law.

8. Links to Other Websites

Our website may contain links to third-party sites. We are not responsible for the privacy practices or content of those websites.

9. Updates to This Privacy Policy

We may update this policy periodically. Changes will be posted on this page with a revised "Last Updated" date.

Continued use of our website or services after updates constitutes acceptance of the revised policy.

10. Contact Us

Contact Information: If you have any questions or wish to contact us regarding this policy or your information, please email us at service@utahpitstopmobile.com or call (801) 692-3778.

If you have any questions about this Privacy Policy, please contact us at service@utahpitstopmobile.com or call (801) 692-3778.